Your account links may have broken suddenly.
Links to your institution can fail for a variety of reasons:
- Your financial institution changed their website or the way data is accessed. This could include updates to the institution’s login procedure to make it more secure by adding two-factor authentication or security questions.
- Some institutions periodically prevent access to data aggregators. In these situations, MYRA will work with these institutions to restore connectivity as soon as possible.
- Institutions may change their account structured while merging with each other or rebranding.
- They may be conducting short-term server maintenance that impacts operations.
When a link fails, we’ll let you know that it’s temporarily down - no worries, you don’t have to do anything! We'll request information again automatically without any action on your part, and we'll work with the institution to restore the link automatically as soon as possible. We’ll still show you the most recently received information in your dashboard.